What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-5 days processing time for your order to ship out, depending on location, average shipping times are 5-10 days.
Tracking numbers will be issued 1-5 days after your order has been placed. For any questions regarding your order please email us at help@dogs-and-cats.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product received is defective or damaged. We give you 30 days to send it back to us for a refund. You must ship it back at your own expense, once we have received the product we will examine it and issue a refund. Please include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! However, you must do it within 24 hours after having placed it before our logistics team starts processing it. For any cancellation requests please email us at help@dogs-and-cats.com.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double checked if the address given is wrong kindly notify us via email at help@dogs-and-cats.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-10 business days, this may vary depending on location.

How safe is your website?
Our store is protected by the most up-to-date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only McAfee Secure, but we also allow for payment’s including PayPal & Stripe – the safest online payment systems available.

I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to help@dogs-and-cats.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.