Thank you for visiting and shopping at Dogs and Cats Boutique. Following are the terms and conditions that constitute our Shipping Policy.


Shipment processing time
All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays. For the orders containing 8+ items, the processing time may take up to 8 business days.

Due to a high volume of orders, sometimes we have to re-order more of the items from our manufacturers. As a result, in our warehouse, the order may be 50% ready, the tracking number issued and the status when tracking the parcel on "pre-shipment". This can last for a few days. Once the remaining items of the order received, everything is sent in one package to our customers. And the updates appear when tracking the package. Exceptionally large orders can sometimes be shipped in separate packages.

During a busy season, the delays in processing and shipping may occur. In the event of a significant delay in shipment of your order, we will contact you via email.


Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. The rates and delivery time may vary depending on the location of delivery. 
The below are the shipping rates and delivery times for each geographical location. 

United States :
Standard Shipping (4-8 business days) via USPS : FREE 
Express Shipping (2-5 business days) via DHL : $20
Free Standard Shipping available on all orders and free Express Shipping available on orders over $100 in the United States. 

Europe & United Kingdom: 
Standard Shipping (5-10 business days) via an International Carrier of our choice : FREE
Express Shipping (2-5 business days) via DHL : $25
Free Standard Shipping available on all orders and free Express Shipping available on orders over $100 in Europe and United Kingdom. The countries included in this area are: 
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Andorra

Canada, Australia and New Zealand : 
Standard Shipping (5-12 business days) via an International Carrier of our choice : FREE 
Express Shipping (2-5 business days) via DHL : $25
Free Standard Shipping available on all orders and free Express Shipping available on orders over $100 in Canada, Australia and New Zealand. 

Other countries :
Standard Shipping (5-30 business days) via an International Carrier of our choice : $20 

Express Shipping (2-15 business days) via DHL: $50

With the COVID-19 restrictions, depending on locations delays in delivery may occur due to a slowdown in processing of parcels in the postal facilities and on the border (when shipping destination is outside the US). 


Shipment confirmation & Order tracking
Once your order is shipped you will receive a tracking number via email.

Customs, Duties and Taxes
Dogs and Cats Boutique is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

Cancelling an order
You can cancel your order within 24h after having placed it before our logistics team starts processing it.